FAQ

The following frequently asked questions are broken down into the different services we offer as a company, but below are general FAQ that relate to our company:

 

What forms of payment do you accept? Cash, Venmo (no fee if using a linked bank account), all major credit cards (4% convenience fee associated), PayPal (4% convenience fee associated). We do not accept personal checks.

 

Delivery

Do I tip the delivery team? You do not have to but any tip is greatly appreciated.

What care do you provide as a moving company for my order being delivered? We provide the utmost care in your delivery. Rest assured your order will be blanked during transport, locked to the wall, and handled by professional staff.

Do you offer insurance as a company for deliveries? Yes, we are insured for general liability and cargo. We also offer repair of any damages we cause to your items while being loaded, transported or unloaded.

My item is being purchased “ASIS” or used do I need to do anything to prove damages were caused by your staff? Yes, please take an ample amount of photographs of the items before us loading the item into our truck for transport. Please be in mind that sometimes the stores move your items before pick up and damages do occur during this time. We do our best to notify the client of any large damages before loading. If there is a structural issue (might break or be damaged while being moved) please let us know so we can take extra care while moving the piece.

When do you schedule the delivery? Depending on the time frame requested we deliver our deliveries as soon as possible to our clients.

How accurate are your ETAs given before your delivery? We make every attempt to be on time (+99% on time). We ask every client to please arrive 15 minutes early as we do arrive sometimes early. Some conditions might happen during the delivery day we cannot help. If this does occur we notify you of any changes so you can adjust your schedule. Please be patient as there is a lot of circumstances that might happen (weather issues, traffic conditions, complicated deliveries, unplanned circumstance, delayed clients, etc).

I need to change the delivery address, how can I do this? Contact us and let us know the address you wish to change it to. Depending on the schedule and change in delivery location this may raise your delivery quote.

Why is there a tax on my delivery? NCDOR requires all companies to charge a tax on any good that is being delivered from a retail location purchased by a customer. This tax is based on your local delivery location (sales tax).

How long of a period is “Next Avaliable Delivery”? As a discount to your delivery service we sometimes offer clients the choice of “Next Avaliable Delivery . Your order will be stored until we have enough orders to complete a delivery to your area. The time can change based on the economy and clients that are requesting deliveries. We will give you an estimate of the time it should take but you are recieving a discount to be flexible to receive your delivery any time or date with other orders.

Moving

 

Do you charge by the job, weight or by the hour? We charge by the hour for any moving. Pricing is determined based on the current rate (discounted during slower seasons).

Do you offer insurance as a company for moves? Yes, we are insured for general liability and cargo. We also offer repair of any damages we cause to your items while being loaded, transported or unloaded.

What care do you provide as a moving company for my move? We provide the utmost care in your move. Rest assured your order will be blanked during transport, locked to the wall, and handled by professional staff.

Is there a deposit for my move? Yes, if your move is greater than three hours there is a deposit to secure your moving date.

Do you offer a refund for moving deposits? Our deposits are non-refundable but depending on the notice given and if we can book something else we may be able to refund the deposit. Please make sure you have double-checked your schedule to make sure your moving date doesn’t conflict with anything.

Do you have a minimum on moves? Yes, we have a three hour minimum on moves. We do offer the ability to add a smaller move into our delivery schedule but you will have to be flexible based on when we can squeeze this in.

How accurate is your estimate for moves? There are a lot of variables that go into moving a home, storage unit, or business. By discussing everything as accurately as possible will help give an accurate estimate. As we charge by the hour lying or not fully disclosing all information as much as possible will only hurt you and our schedule for the day.

Do you offer additional insurance besides your general coverage ($.60/pound) of my household goods? Yes, we offer additional insurance for an additional cost (5% of the appraised value of the item). The appraised value of the item must be documented (email/certified letterhead) within the last 30 days by a relatable appraiser. We do hold the right not to insure certain items at our discretion. We will notify you of this beforehand.

Why do you only do small moves? Ramsey Legacy Moving is a smaller locally veteran-owned business in Asheville, NC. Our goals and ambitions are not to be a larger moving company or to compete with large moving companies (local or nationwide). We pride ourselves in our services and the ability to assist our local community through personal care.

Do I need to tip the movers? No, but if you feel like they did a great job in your move typically it is customary to tip 10-25% of the total moving cost. Moving is a very labor intense and stressful job. Each mover typically walks over 12,000 steps in a given day with hundreds of pounds of items.

Can I assist in my move? Yes, you are more than welcome to assist in the move on a personal level. For insurance requirements, you are not allowed in any of our moving trucks or to ride with us anywhere. If you are wanting to help move please let us know ahead of time so we can adjust the schedule and estimate to reflect.

Can I added multiple pickup locations or moving jobs during the move? Yes, please let us know ahead of time so we reflect on these changes in the schedule and estimate.

What happens in inclement weather? As we more than likely can’t schedule you later in the week, we will proceed with the move just like normal. In the event there are severe weather conditions, we will decide if we can proceed or try to reschedule. The safety of our staff is our highest priority and if there is a call for heavy rain/lightning, hail/snow that would prevent us from keeping them safe we will not put them at risk.

 

Storage

 

Will I have access to my unit during storage? If you let us know ahead of time we will set up your storage so you have access to your unit as much as you want. You will be liable for all items in your unit and keys/locks for your unit. If you would like us to handle the storage you will not have access unless discussed before setting up your storage agreement or paying all charges and labor incurred for access at any given point.

Are the unit’s climate-controlled? We do offer climate-controlled storage (additional fee). Please let us know ahead of time if you would want this over non-climate controlled storage.

Do I need climate-controlled storage? This is a risk you will need to make on your own. We are not responsible for damages due to being stored in a non-climate controlled unit (humidity, temperature fluctuations, pest damage, etc).

Can I ship things to the storage facility to put into my storage unit? No, but we can pick these items up at local mailing facilities to put into your unit (additional fee).

Is there the storage facility gated and have 24/7 surveillance? Yes, our storage facility is gated and has 24/7 surveillance. Please ask before double-check as we do change storage facilities sometimes based on the customer needs.